A deposit is required for all treatments of £20 or over
Cancellation Policy:
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Please give as much notice as possible if you are unable to attend an appointment. Late cancellations and 'no shows' are one of the main reasons small businesses fail therefore, we have to implement charges. If you are running late please let us know so we can do our best to rearrange appointments and try to accommodate you.
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Free cancellation for appointments up to 48 hours prior to appointment
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24 - 48 hours cancellation notice charged at 50% of appointment value
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Less than 24 hours cancellation notice will be charged 100% of the treatment value
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Late arrivals of 15 minutes or more will be considered a late cancellation and will be charged 100% or the treatment value
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If card payment has not been set up online clients failing to attend their appointment will be invoiced.
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Service Guarantee
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Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 24 hours after your treatment has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
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Health History
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For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert us immediately.
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Right to Refuse Service
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Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
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